CLARITY Service Terms

Business use: CLARITY is offered to organisations and professional users. These Service Terms apply to national and international business Customers.

0. Formation of the Agreement

The Agreement is formed when the Customer creates an account or places an order and accepts the applicable terms. The information shown during checkout, the selected package or credit bundle, the order confirmation, these CLARITY Service Terms, the StreamLogic General Terms and Conditions, the Privacy Policy and, where applicable, the Data Processing Agreement together govern the use of CLARITY.

1. Scope of Service

CLARITY is a software-as-a-service (SaaS) solution provided by StreamLogic BV that processes PDF documents with the aim of improving their accessibility.

The service uses automated processing, including algorithms and AI-based techniques, to analyze and modify documents.

2. Nature of the Service

CLARITY is designed to improve the accessibility of PDF documents and assist in meeting standards such as WCAG 2.2 and PDF/UA. However:

1. The service operates on a best-effort basis
2. Results may vary depending on the structure and quality of the source document
3. StreamLogic does not guarantee full compliance with WCAG, PDF/UA, or any other accessibility standard

The Customer remains responsible for verifying the accessibility and compliance of processed documents before use or publication.

3. How the Service Works

The CLARITY service follows a simplified process:

1. The Customer uploads a PDF document
2. The document is automatically processed
3. An improved version and report are generated
4. The Customer downloads the result

Processing time may vary depending on file size and complexity.

4. Credits and Usage

1. One (1) credit corresponds to the processing of one (1) page
2. Credits are deducted automatically based on the number of pages in the uploaded document
3. Credits must be purchased in advance

Credits:

• Are non-transferable
• Have no monetary value outside the platform
• Are not refundable once purchased
• May expire after a reasonable period (e.g. 24 months)

5. File Requirements and Limitations

To ensure proper functioning of the service:

1. Maximum file size: 50 MB
2. Documents must contain readable text (not only scanned images)

If a document consists solely of scanned images, the Customer must first apply OCR (Optical Character Recognition) before using CLARITY. CLARITY will not transform text in images to text.

Certain document elements (such as complex images, layered graphics or composite images, or tables) may not be fully or correctly interpreted by the system.

6. Automated Processing and AI

The service relies on automated processing and may use an external AI service to analyse and improve documents. The provider, processing locations and any international transfers are described in the Privacy Policy and current subprocessor information.

1. Standard processing is automated; authorised access may occur where necessary for support, security or incident investigation
2. No manual review is included as part of the standard service
3. Outputs are generated based on algorithmic interpretation

StreamLogic continuously improves the system but cannot guarantee consistent or identical results across all document types.

7. No Refund Policy

Due to the computational resources and capacity allocated per processed page:

1. All purchases of credits and services are final and non-refundable
2. No refunds will be issued for dissatisfaction with results or outcomes

8. Customer Responsibilities

The Customer is responsible for:

1. Ensuring that uploaded documents are lawful and do not infringe third-party rights
2. Ensuring that documents may legally be processed by StreamLogic
3. Reviewing and validating the output before use or publication
4. Verifying compliance with applicable accessibility laws and standards

The Customer indemnifies and holds harmless StreamLogic against any claims, damages, or liabilities arising from the use of the Service, including any content uploaded by the Customer.

9. Data Processing and Storage

Documents uploaded to CLARITY:

1. Are processed automatically
2. Are stored temporarily for processing purposes
3. Are removed as soon as reasonably possible after processing and no later than 24 hours after upload

Processed documents remain available for download for up to 48 hours after completion and are then removed.

StreamLogic does not use Customer Data to train a general AI model unless the Customer has given prior express written permission.

Document and processing metadata may be retained for up to one month after processing for service delivery, billing, quality, security and audit. Anonymised information may be used for product improvement where re-identification is reasonably excluded.

Security logs may be retained for up to six months. Relevant extracts may be retained longer where necessary to investigate or handle a security incident.

Suspected fraud or clearly unlawful material may be isolated and retained as limited evidence for up to twelve months, subject to periodic review. It may be retained longer only while a report, investigation, legal claim or legal obligation requires it.

10. Availability and Performance

StreamLogic aims to provide a reliable and efficient service. However:

1. No guarantee is given regarding uninterrupted availability
2. Processing times and results may vary
3. The service may be updated, modified, or improved at any time

11. Right to Suspend Service

StreamLogic reserves the right to suspend or restrict access to the Service in case of misuse, violation of these terms, or risks to the security or integrity of the Service.

12. Future Features

Certain features (such as API access or bulk processing) may be offered separately or in the future. Additional terms may apply to such features.

13. Relationship with Other Agreements

The order information and order confirmation determine the selected package or credit bundle and price. These CLARITY Service Terms supplement the StreamLogic General Terms and Conditions. For personal-data processing, the Data Processing Agreement prevails where applicable. An expressly accepted SLA or security annex prevails for its specific subject. The remaining order is: these CLARITY Service Terms, the StreamLogic General Terms and Conditions, and then the Documentation.

14. Contact

For questions regarding the CLARITY service, please contact:

StreamLogic BV
Email: [email protected]
Website: streamlogic.nl